Customer Service Admin

The Customer Service Admin serves as a customer greeter in our Stone Shop. They will handle inbound and outbound phone calls, transferring calls and working with the stone shop Customer Service dept so it is important to have excellent communication skills.

Responsibilities:

• Greet all customers as they enter the Stone Shop
• Identify and assess customer's needs to achieve a proper level of help by the CSR
• Manage inbound and outbound emails & phone calls
• Transfer calls to the appropriate party
• Follow communication procedures, guidelines and policies

Requirements and Skills:

• Excellent customer support
• Strong phone and email communication skills
• Familiarity with CRM systems and practices
• Manage time effectively, multi-task, and prioritize tasks/projects
• Work well in a team environment

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Wilmington, DE 19804: Relocate before starting work (Required)

Work Location: In person