Customer Service

About Us

At the Farmers Insurance Wade C. Thomas Agency in Harrisburg, we are dedicated to providing exceptional insurance products and Customer Service to our valued clients. As a locally owned and operated agency, we take pride in serving our community and strive to make a positive impact on the lives of our customers. We believe in the power of insurance to protect, empower, and support individuals, families, and businesses.

Job Overview

We are seeking a motivated and enthusiastic individual to join our team as an Insurance Customer Service Representative. In this role, you will be the primary point of contact for our valued customers, assisting them with their insurance needs and providing exceptional service at every interaction. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving concerns, and offering appropriate coverage options. Your dedication to building and maintaining long-lasting relationships with our clients will be instrumental in our agency's success.

Responsibilities

• Provide exceptional Customer Service to insurance clients, responding promptly and professionally to inquiries and concerns via phone, email, or in-person.
• Assist clients in identifying their insurance needs and recommend suitable coverage options based on their unique circumstances.
• Process policy changes, updates, and cancellations accurately and efficiently.
• Conduct policy reviews to ensure clients' coverage aligns with their evolving needs and recommend adjustments as necessary.
• Handle and resolve customer complaints or issues, aiming for first-contact resolution whenever possible.
• Collaborate with insurance agents on policy renewals, cross-selling opportunities, and new customer acquisition.
• Process insurance quotes and applications, gathering necessary information, and guiding clients through the application process.
• Maintain accurate and organized customer records, ensuring all relevant information is up to date to provide seamless service in the future.
• Stay up to date with insurance products, coverage options, industry trends, and regulatory guidelines to provide accurate and informed assistance to clients.
• Identify opportunities for process improvements to enhance the overall efficiency and effectiveness of the Customer Service function.

Qualifications

• Strong interpersonal skills with the ability to build rapport and establish positive relationships with clients.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Ability to multi-task and prioritize workload effectively, maintaining attention to detail even in a fast-paced environment.
• Proficiency in using Customer Service software, office applications, and insurance industry-specific tools.
• Strong problem-solving skills, using analytical thinking to find effective solutions for clients' needs.
• Familiarity with insurance policies, coverage types, and underwriting principles is preferred.
• High degree of integrity and commitment to maintaining client confidentiality and handling sensitive information appropriately.
• Positive attitude and a passion for providing excellent service and fostering positive client experiences.

Why Join Our Team?

Working with the Farmers Insurance Wade C. Thomas Agency offers exciting opportunities to grow both personally and professionally. As a member of our team, you will have the chance to make a meaningful difference in the lives of our valued clients by providing the insurance coverage and exceptional service they deserve. Joining our agency means becoming part of a supportive and collaborative work environment where your ideas and contributions are valued. We offer ongoing training and development opportunities to enhance your insurance knowledge and Customer Service skills.

As a Customer Service representative, you will play a pivotal role in ensuring our clients feel confident, protected, and well-cared for. You will have the chance to build long-lasting relationships and contribute to the overall success and reputation of our agency. If you have a passion for Customer Service, enjoy working in a dynamic and fast-paced environment, and want to be part of a team that makes a difference, then we would love to hear from you.