Customer Service

Job Title:         Customer Service

Reports to:     Store Manager, Assistant Store Manager, Floor Manager

Summary

The Customer Service associate is responsible for providing friendly, prompt and knowledgeable service to customers in the areas of refunds/returns, various postal services, state lottery ticket sales and local bus ticket sales.

Essential Duties and Responsibilities

• Serve as liaison between the customer and various store departments by providing friendly, courteous and prompt information
• Process requests for state lottery ticket sales, local bus tickets
• Process refunds and returns of purchases
• Process and sell materials needed for the United States Postal Service, such as packaging, stamps, certified mail, first class mail and overnight mail
• Responsible for opening or closing Customer Service machines and processes daily
• Responsible for operating the cash register, copier, mail meter and other equipment as necessary
• Responsible for keeping Customer Service clean, neat and clutter free
• Effectively and courteously field customer complaints in a reasonable and timely fashion
• Additional duties assigned by management

Employee Role Expectations

• Must be neat and clean in appearance
• Eagerness to help customers with a positive and friendly attitude
• Strong organizational skills and ability to multi-task
• Must be a self-starter
• Willingness to take direction when needed
• Ability to maintain composure when dealing with challenging situations
• Ability and desire to learn new skills

Physical Requirements

Must be able to remain in a stationary position for long periods of time

Must be able to constantly operate a cash register and other Customer Service equipment

Ability to lift up to 20 lbs. frequently and up to 50 lbs. occasionally with or without accommodation

Qualifications

High school diploma or equivalent required (or in progress)

Excellent communication skills and problem solving abilities

Ability to handle transactions accurately and responsibly

Basic math and computer skills

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