Customer Service

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a full-time position located in .

Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services.
- Maintain a high level of professionalism and phone etiquette when interacting with customers.
- Assist Spanish-speaking customers by providing support in both English and Spanish.
- Conduct outbound calling to follow up with customers, gather feedback, and promote sales opportunities.
- Perform data entry tasks accurately and efficiently to update customer information in our database.
- Collaborate with other team members to ensure seamless Customer Service experience.
- Meet or exceed monthly sales targets by upselling products or services to customers.

Skills:
- Excellent verbal and written communication skills in both English and Spanish.
- Strong phone etiquette and active listening skills.
- Proficient in data entry and computer skills.
- Ability to handle difficult or irate customers with empathy and professionalism.
- Sales-oriented mindset with the ability to identify opportunities for upselling.
- Strong problem-solving skills to address customer concerns effectively.

We offer competitive pay based on experience and qualifications. Additionally, we provide comprehensive training to ensure your success in this role. Join our team of dedicated professionals who are committed to delivering exceptional Customer Service.

Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Seasonal

Pay: $12.50 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• Fayetteville, WV 25840: Relocate before starting work (Required)

Work Location: In person