Address
Form of work
SalarySummary
Customer Service is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company services by communicating effectively with team members.
Job Duties
Educational and Work Experience Requirements
Essential Physical Requirements
Customer Service is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company services by communicating effectively with team members.
Job Duties
- Provides timely and accurate information to incoming customer order status and service knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer service expectations.
- Resolves customer complaints via phone, email, mail, or social media.
- Conducts Morning meetings to establish target dates and provide customer feedback.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Maintain customer databases.
- Provide delivery information.
- Set up new customer accounts.
- Provide feedback on the efficiency of the customer service process.
- Maintain records of missed commitment dates and reasons for late shipments
- Set-up deliveries, pricing, and pick up dates for outside processing
- Prepare reports as needed for high volume customers
Educational and Work Experience Requirements
- High school diploma, general education degree, or equivalent.
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications like excel.
- Knowledge of administrative procedures.
- Knowledge of plating processes.
Essential Physical Requirements
- Ability to lift 50 pounds.
- Ability to alternate standing and sitting for 8 hours.
- Ability to see or correct to 20/20.
- Ability to hear.
- Ability to distinguish color (pass a colorblind test).
- Ability to communicate in both verbal and written forms.
- Ability to stoop and bend and use arms and hands
