Address
Form of workJob Description
Position: Customer Service
Location: Nampa, ID
Duration: 6+ months
JOB SUMMARY:
JOB SUMMARY:
ESSENTIAL FUNCTIONS:
SKILLS/COMPETENCIES:
EDUCATION:
EXPERIENCE:
Location: Nampa, ID
Duration: 6+ months
JOB SUMMARY:
- Good data entry/typing skills
- Good phone/Customer Service skills
- Have intermediate/advance knowledge with excel.
JOB SUMMARY:
- To be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors. To provide quality Customer Service, while meeting company policies and procedures.
ESSENTIAL FUNCTIONS:
- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow up when needed.
- Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
- Accurately complete entry of pickup/quote information.
- Ensure routing/dispatch is aware of any special instructions/cut offs.
- Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Support other departments when needed (routing, dispatch, inbound).
- Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations.
- Other duties assigned deemed necessary by the Customer Service Supervisor.
SKILLS/COMPETENCIES:
- Must be able to type accurately at least 35 WPM.
- Intermediate level Excel and Word.
- Excellent written and verbal skills.
- Ability to manage deadlines.
EDUCATION:
- High School Diploma or equivalent.
- Certifications, if applicable.
EXPERIENCE:
- 2-years basic Customer Service experience and or 2-years of industry experience.
