Customer Service *$250.00 Sign On Bonus

*$250.00 Sign on Bonus Shift:

1st, 10:30am-7:00pm

Pay: 16.00-17.00

Job Duties:

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.
• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Job requirements:

• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
• This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.
• Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.
• The job requires the ability to make judgements based on practice and previous experience.
• This job typically requires a degree in process or equivalent and no experience.

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