Customer Representative Assistant I - Aroostook State Park - Seasonal - 1391 (16 Weeks)

CUSTOMER REPRESENTATIVE ASSISTANT I

• Season: 01720-1391 - 16 Weeks (approximately 05/19/2024 to 09/07/2024)

The Department of Agriculture, Conservation and Forestry, Bureau of Parks and Lands Division, is recruiting to fill a Seasonal-16 WeeksCustomer Representative Assistant I position located at Aroostook State Park.

BRIEF JOB DESCRIPTION: This position meets/greets/assists park visitors in order to provide information about available services and facilities, collect/maintain/protect change fund and income derived from entrance fees and other related services; strictly adhere to Bureau’s cash handling policy; record public use and daily income, maintain toll facilities so they are neat and in good order, secure facilities, radios and equipment as required; attend all mandated training, have a knowledge of all communications procedures and emergency situations as covered in the emergency operating procedures, adhere to all Bureau and State policies; strictly adhere to the Bureau’s uniform policy, and ensure proper steps are taken in an emergency situation by knowing the park emergency operating procedures.

MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates competency in applying a general knowledge of the principles and practices of quality customer service to provide routine reception or reservation services.

LICENSING/REGISTRATION/TRAINING REQUIREMENTS: Some positions may require possession of a valid Class C Maine Motor Vehicle Operator’s License prior to completing permanent status.

For questions specific to the position, please contact the Park Manager, Scott Thompson, at (207) 768-8341 or by e-mail at Scott.P.Thompson@maine.gov

The following general information pertains to seasonal employment at Maine State Parks:

• Applicants must be 18 years of age or older (Lifeguards must be 16 or older)
• Applicants must be U.S. Citizens or have legal authority to work in the U.S.
• Housing is required in the Penobscot River Corridor and the Allagash Wilderness Waterway.
• In general, housing is not available at the other parks.
• Most positions are scheduled to work 40 hours each week, with weekends and some holidays required.
• Parks seasonal positions are required to wear uniforms which are provided by the agency.

A job offer to a new hire is conditional upon verification of credentials, criminal record, and driver’s license check if applicable. Three references must be made available at the interview to include at least one work-related reference. Anyone meeting the minimum qualifications of the position may apply.

The Department is not responsible for late receipt of applications due to mail service or faxing malfunctions.

HOW TO APPLY: Interested applicants will need to complete and submit an online State of Maine Direct Hire Application, along with a Cover Letter, and detailed Resume at: https://www.maine.gov/nrsc/jobs/index.shtml#acf

Direct Hire Application forms can be obtained by accessing the NRSC website at: https://www.maine.gov/nrsc/jobs/application.shtml

IF YOU ARE UNABLE TO APPLY ONLINE: Please mail the application materials listed in the "How to Apply" section to: Natural Resources Service Center, c/o Kristin McCamish, 32 Blossom Lane, Marquardt Building, Augusta, ME 04333-0155.

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No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan– The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.