Customer Relations Specialist

About Mind Your Business

Founded by our visionary CEO Karen Caruso, Mind Your Business (MYB) is a women-owned company committed to secure, accurate, and comprehensive employment screening services. Wed as a grassroots effort focused on childcare background checks and have since evolved into a full-service solution provider serving large enterprises. We are defined by our core values: loyalty, empowerment, determination, reputation, security, and a strong sense of community.

About The Role

As a Customer Relations Specialist, you will support our Customer Relations and Production Department in assisting both clients and their applicants, providing technical and administrative support, and assisting with client specific projects. You will follow processes in a professional and timely manner, adhering to guidelines from the Supervisor on the required productivity and quality of work. You will report to the Director of Production. Position is currently hybrid remote. In office attendance is required on Wednesdays.

Key Responsibilities:

• 
  Answer incoming client phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Assist with customer projects by providing administrative and record keeping support
• Understand customer goals and remain alert and responsive to changing customer needs
• Answering client and applicant emails in a professional and timely manner
• Printing, organizing, and mailing necessary reports and documents to clients
• Enter customer and account data
• Work as a team member to resolve client conflicts
• Take the extra mile to engage customers

Job Requirements:

• 
  High school diploma and/or GED
• Intermediate knowledge of MS Word/Excel/Outlook
• A minimum of 2 years’ experience in customer support/administrative support is required
• Must be detailed-oriented
• Excellent communication skills, both written and verbal required
• Ability to work at a computer terminal for extended periods of time
• Compare, decide, direct, problem solve, analyze, instruct, interpret, offer a collaborative approach in a team environment
• Ability to analyze unique situations and develop appropriate responses

Why You Should Apply

• Empowerment: Make key decisions and take ownership of your tasks.
• Community: Be part of a team that values community engagement and social responsibility.
• Security: Join a stable and reputable employer committed to employee well-being.
• Growth: Benefit from continuous learning and career development opportunities.