Customer Relations Representative

The focus at this growing local firm is on enhancing the customer experience through various means. They depend on their Customer Relations Representative to harness their creativity and expertise. The firm's success is evident in its ongoing growth, with its people serving as the cornerstone of this achievement. Every Customer Relations Representative undergoes comprehensive training to become a subject matter expert in customer service, client relations and sales, ensuring they can deliver the highest level of service possible.

Responsibilities for Entry Level Customer Relations Representative include:

• Act as the intermediary between our clients and their customers with the goal of enrolling new customers into long term service agreements
• Demonstrating strong communication skills by actively listening, understanding customer needs, and identifying appropriate actions.
• Providing exceptional customer care in a fast-paced environment, offering support to families and community members.
• Handling escalated customer issues professionally and promptly.
• Cultivating and maintaining positive working relationships with clients, consumers, and fellow team members.
• Collaborating efficiently with team members to boost awareness.
• Establishing positive and supportive relationships within the community and providing feedback to senior management.
• Being responsible for reporting and tracking all activities to management and communicating all marketing requirements through company-provided forms.

Requirements for Customer Relations Representative include:

• 0-3 years of experience in a customer service, sales , retail or hospitality based role preferred but not required .
• A high school diploma and/or GED are mandatory.
• A dedication to meeting or surpassing expectations.
• A determined mentality with a drive for success and a desire to establish a long-term career.
• Demonstrating professionalism, reliability, and compassion consistently.
• Possessing excellent collaboration skills and a willingness to contribute new ideas.
• The ability to quickly learn new technologies and efficiently manage their time.
• Superb relationship-building skills with an outgoing and charming personality."

Job Type: Full-time

Pay: $700.00 - $1,100.00 per week

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Application Question(s):

• Please reply yes to confirm you understand this position is offered on behalf of our client and is not a direct offer of employment with TS Advisors

Work Location: In person