Customer Relations / Front Of House

Benefits:

• Employee discounts
• Paid time off

CUSTOMER RELATIONS/FRONT OF HOUSE

Do you have the ability to be the professional face of the fastest-growing auction house in Texas? Are you a super-organized Type A personality with a friendly nature and a good sense of humor? Are you interested in learning more about the world of fine art & antiques?
As Front of House for Vogt Auction Galleries, YOU would be the face of the company the staff member that our valuable customers encounter first - whether in person, by phone, or by email. Were looking for someone who can represent the auction house in a professional, friendly, and effective way. And just as important, be in charge of some of the basic operations duties of the auction house, with an emphasis on making the jobs of your co-workers easier and the consumer experience easy and memorable.
Were a fun, smart, rapidly-growing company with a 45-year history of bringing fine art & antiques to the world through in-house and online auctions. Vogt Auction Galleries has built an unrivaled reputation for integrity and success handling more than 4000 estates with more than $130 million in sales. And were growing like crazy with revenue doubling in the past 3 years.
Responsibilities and Duties

Greets customers; handles general inquiries and directs customers to relevant departments
Answers and directs incoming phone calls and general information emails
. Coordinates invoicing and accounts receivable
Places outgoing phone calls to remind customers of upcoming events
Conducts repetitive operations activities such as daily opening and closing procedures
Prepares clerking materials for auction events
Processes customers, absentee bids and contacts customers of bidding success
Coordinates with appropriate personnel on post-sale collection, shipping and payment and implements scheduled reminder procedures
-Works auction events, ensuring customer inquiries are answered and that the checkout process is quick and efficient
Manages incoming and outgoing mail
Manages staff appointments and schedules
Maintains inventory of office and event supplies and orders as appropriate
Handles light cleaning and organizational duties
Escalates appropriate issues to the Operations Manager as necessary
Assists with special projects and errands as necessary
Primary Objectives

To represent the Company in an articulate, friendly, patient and polite manner
To achieve high levels of customer satisfaction through professional and efficient service standards
To maintain accurate business records to include those of customers and accounts receivable
Qualifications & Required Skills

Friendly, organized, professional and reliable
Excellent verbal, written communication and listening skills
Ability to pay close attention to detail
Process problem solving and analytical skills
Has the ability to represent Vogt Auction Galleries in an articulate, friendly, patient and polite manner
Ultra-organized
Excellent telephone skills
Understanding of computer and online systems and can convey them in an easy-to-understand manner to the consumer.
A calm and patient demeanor that can help customers to troubleshoot their problems
Bilingual in Spanish a plus
Interest in art & antiques a plus
Benefits

- Employee discount
- Paid Time Off
Job Type: Full-time
Pay: $15.00 - $18.00 per hour