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Form of workThe hiring range for this opportunity is $17.50 to $21 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
POSITION SUMMARY
The Customer Records Specialist I is responsible for completing customer maintenance within the Bank’s core systems which may include CIF record maintenance; Account maintenance; Death of Depositor processing; W8/W9 processing; closed account review; Address confirmation and notice review; returned mail processing and fee posting; document scanning; mobile deposit limit changes.
MAJOR RESPONSIBILITIES
• Complete lower risk and complexity account maintenance tasks within the Signature system.
• Scan, index, and maintain bank wide documents within the Bank’s imaging system.
• Provide prompt, efficient, and professional service to the branches and departments.
• Assist other team members in non-primary assigned duties whenever necessary.
• Perform other work-related duties as assigned.
• Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy Act (RFPA), identity theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.
POSITION SUMMARY
The Customer Records Specialist II is responsible for completing customer maintenance within the Bank’s core systems which may include Debit Card processing and reconciliation; CIF record maintenance; Account maintenance; Death of Depositor processing; W8/W9 processing; closed account review; Address confirmation and notice review; returned mail processing and fee posting; document scanning; mobile deposit limit changes.
MAJOR RESPONSIBILITIES
• Complete moderate risk and complexity account maintenance tasks within the Signature system.
• Scan, index, and maintain bank wide documents within the Bank’s imaging system.
• Provide prompt, efficient, and professional service to the branches and departments.
• Debit Card reconciliation and balancing
• Debit Card processing
• Assist other team members in non-primary assigned duties whenever necessary.
• Perform other work-related duties as assigned.
• Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy Act (RFPA), identity theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.
REQUIREMENTS
• Ability to work in a team environment with moderate levels of background noise.
• Ability to grasp new concepts
• Understands Debit/Credit function or concept regarding transaction postings.
• Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor.
• Ability to follow established Policies and Procedures.
• Ability to communicate with peers in a positive, courteous manner with a genuine concern for resolving problems or concerns.
• Able to move from one task to another quickly and effectively.
• Ability to work independently with moderate supervision of daily work.
• Ability to interact and communicate with colleagues of varying levels of expertise
• Ability to communicate business process to technical resources
• Ability to prioritize job responsibilities
• Demonstrates excellent Customer Service abilities
• Demonstrates good judgment
EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED
• High School diploma or GED required.
• For Customer Records Specialist I * 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• For Customer Records Specialist II * 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• MS Office Suite and Windows based PC Operations.
COMPANY PROFILE
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of nearly $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.
Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.
Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.
Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.
Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.
