Address
Form of workIn Customer Management, our objective is to build and maintain great customer relationships and drive customer centricity to deliver value to customers and Vestas. Customer and Contract Management. The department is part of the Offshore Service organisation in the Vestas NCE Region. The Offshore Service organisation bears the consolidated P&L responsibility for the region. Here you become part of a dedicated team of >500 colleagues who on daily basis work on delivering Offshore Services to our trusted customers. This includes everything from strategy work, operational excellence, Health & Safety, technical case handling to delivering the services on the wind turbines offshore from one of our service vessels.
Responsibilities
As a Customer Manager you are the customers' primary point of contact in relation to commercial, contractual and major operational issues under the Service Agreement. Your responsibilities include:
- Build and maintain relationships with customers and stakeholders based on trust and value creation
- Lead commercial and strategic discussions to enable win-win between customer and Vestas
- Oversee contractual deliverable and reporting
- Manage resolution of contractual, commercial and major technical and operational matters, both internally and with customer
- Willingness to travel: 20%
Qualifications
- Educational background at Bachelor's or Master's level within a commercial or technical field
- Experience from a previous role as Customer Manager or similar managing customer relations in a complex organization
- Experience from the wind industry is preferred
- Full proficiency in English
- Knowledge of German language desirable
- Driving license cat. B
Competencies
- Ability to build strong relations
- Strong communication skills and ability to listen
- Holistic understanding of how value is created
- A solid commercial and business insight
- Ability to manage large/complex contracts
- Strong negotiation skills
- Meeting facilitation and governance
We offer an exciting job with great opportunities for professional and personal development in an inspiring environment with the energy industry's global partner on sustainable energy solutions. We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service strategy. You will become part of a dedicated team in a highly professional environment with a strong technical commitment.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
