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Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company's global reach of portfolio and invention influence.
Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates facilities for the U.S. Department of Energy/National Nuclear Security Administration's (NNSA), in Albuquerque, NM as well as the Kansas City National Security Campus. Honeywell FM&T - New Mexico Operations provide state-of-the-art engineering, manufacturing, transportation technologies, emergency response and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T's culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative, and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.
Summary of Duties:
- Responsible for performing moderately complex customer support, troubleshooting activities and training for various
- IT services. Evaluates hardware and software for the creation of standard gold image for desktop computing environment.
- Works with other specialist to ensure that imaging is consistent for all endpoints.
- Responsible for making sure our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions that are escalated when resolution requires an increased IT skill set.
- This role requires creating and maintaining high quality, timely and consistent experiences to customers, peers and IT personnel across multiple departments.
- Touch points can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, In-person meetings/events/trainings
You Must Haves:
- Bachelor's degree in a computer-related field or at least 3 years of related information technology work experience.
- Experienced professional with preferably more than 3 years of practical experience in complex desktop support of a Windows environment.
- Experience in administration of System Center Configuration Manager (SCCM) and Active Directory Specific knowledge of Windows operating systems and image creation and deployment through SCCM.
- Demonstrated experience with desktop computer troubleshooting, customer support, and group/vendor interaction to resolve technical IT issues pertaining to end user systems.
- Ability to obtain and maintain a DOE "Q" level security clearance.
We Value:
- Ability to build and update Windows OS Gold Image and deploy for distribution in an SCCM environment
- Ability to use desktop computer hardware and software knowledge and experience to assess, diagnose, and correct problems for customers. Some positions within this classification may require unique computer skills.
- Good interpersonal and customer-service skills.
- Ability to work under minimal supervision, with latitude for independent action and decision making.
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Additional Information- Category: Information Technology
- Location: PO Box 5250, Albuquerque, NM 87185-5250 USA
- Must have or be eligible for a security clearance due to contractual requirements.
