Customer Interaction Coordinator - CQ Studio/Sourcing

Our new In-House Studio, Creative Quarter (CQ), is focused on investing in the best in class, innovative creative talent. Our onsite photo & video capabilities are rapidly growing, and this is an opportunity to be part of something new. CQ Studio is looking for ambitious, amazing creative teammates from the retail, CPG, QSR, food space. We are a fast paced, diverse group of doers with a thriving organization like ours, this can make for a rewarding career.

Position Type: Full-Time
Work Location: Batavia, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Responsible for sourcing images and product samples from suppliers.
• Partners with asset management, production and creative to fulfill product image needs.
• Maintains detailed tracking logs of product status for cross team collaboration.
• Maintains a thorough understanding of Customer Interaction team and assigned topics.
• Collaborates with Customer Interaction department on projects and tasks requiring cross-department deliverables.
• Proofs, edits and implements deliverables.
• Escalates issues proactively to their direct leader.
• Liaises between external agency partners and internal stakeholders.
• Recommends changes, processes, systems and efficiencies to direct leader.
• Maintains team ways-of-working including project timelines, meeting agendas, minutes and other relevant business support.
• Maintains a thorough understanding of the company to effectively communicate with internal business partners and external vendors.
• Collaborates with team members and communicates relevant information to direct leader.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Develops and maintains positive relationships with internal and external parties.
• Knowledge of products and services of the company.
• Ability to thrive in a fast-paced work environment, consistently prioritizing, meeting deadlines and remaining calm under pressure.

Education and Experience:

• Bachelor's Degree in Marketing, Public Relations, Communications, Business, Liberal Arts or a related field required.
• A minimum of 1 year of relevant experience in Marketing, eCommerce, Customer Service, Market Research or related field required.
• Or, a combination of education and experience providing equivalent knowledge.

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.