Customer Experience Technician- Pharmaceutical

Come join our growing Customer Service team. Our Customer Service Technicians are located in our Customer Experience Center in Golden, CO. They are responsible for data order entry, and contacting customers. If you love interacting with people and have a positive attitude this is the job for you!

Role and Responsibilities

The Customer Experience Technician is responsible for providing a superior Customer Experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. The CXC Technician will support Belmar Pharma Solutions management in carrying out the mission of the company.

Responsibilities include:

· Demonstrates a working knowledge of all pharmacy rules and regulations

· Interprets faxes, escripts, verbal, and written prescription orders

· Inputs all information into LifeFile System

· Charges credit cards for orders

· Answers patient phone calls and provides excellent customer service

· Processes refill requests from patients and doctors’ offices

· Calls patients about new prescriptions and IVR requests

· Calls doctors for refill requests

· Maintains compliance with Company and HIPAA patient confidentiality requirements

· Follows all policies and procedures set forth by Company

· Performs other duties as assigned

Qualifications and Education Requirements

· High School Diploma or equivalent

· Registered with DORA as a licensed technician or provisional license

• Must exhibit excellent customer service skills and empathy

• Excellent communication skills, listening skills and attention to detail

• Ability to identify problems and recommend solutions

• Experience with Microsoft Office products, data entry, email, internet

• Good math skills are essential

• Enjoys working in a team environment

• Possesses a strong work ethic

Preferred Skills

· Experience working in a Retail Pharmacy

· Retail pharmacy experience preferred Additional Notes

· This position reports to the Pharmacy Technician Supervisor

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

License/Certification:

• Pharmacy Technician Certification (Required)

Work Location: In person