Address
Form of work
SalaryAbout us
Superfoods Company is an e-commerce start-up focused on health and wellness. We are based in Austin, TX. Our company values hard work, positivity, critical thinking, honesty, and a self-starter/no-ego mentality. If these core values resonate with you, we encourage you to apply for this position!
Customer Experience Specialist
Part-time position
Who We Are
Superfoods Company is an e-commerce start-up focused on health and wellness. We are based in Austin, TX. Our company values hard work, positivity, critical thinking, honesty, and a self-starter/no-ego mentality. If these core values resonate with you, we encourage you to apply for this position!
Job Description
The Customer Experience Specialist will be responsible for handling all aspects of the customer lifecycle. This role is a combination of customer success and sales. We are looking for candidates who are kind, engaging, empathetic, and passionate about health and wellness. This position is 100% remote. We request you be available to commit to at least 20 hours per week, with a weekly maximum of 28 hours per week. We offer competitive hourly compensation.
Essential Duties and Responsibilities
- Assist customers and prospects via outbound phone calls and create consultative and memorable experiences
- Thoughtfully engage with customers and prospects via email, chat, and SMS through Gorgias
- Effectively communicate with customers and prospects via social media
- Consistently meet and often exceed all KPIs, with a strong focus on enhancing customer satisfaction ratings and maximizing customer retention.
- Assist with additional projects related to the CX role as needed
Required Experience:
- A minimum of 1 year of experience in customer service, ideally within a remote or e-commerce environment.
- Proven ability to deliver outstanding Customer Experiences through various communication channels, including outbound phone calls, email, chat, and social media.
- Familiarity with customer relationship management (CRM) software and tools, preferably Gorgias.
- Excellent written and verbal communication skills, with the ability to engage customers thoughtfully and clearly convey information.
Benefits
- 100% Remote
- Free subscription to Superfoods Company products
- Mac equipment provided + office supplies
Superfoods Company is a proud Equal Opportunity Employer. We are dedicated to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 per week
Benefits:
- Work from home
Experience level:
- 1 year
Shift:
- 4 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
