Customer Experience Representative

Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.   This position is located at the Memphis International Airport Must be able to work Saturday-Wednesday 2:00pm-11:00pm schedule. Off Days: Thursday & Friday.   We offer a robust Benefits Package including, but not limited to:Competitive Compensation - This position offers starting hourly pay of $17.50 / hour + Monthly Bonus Potential & a Set 40 hour work week/schedule Paid Time Off, starting with 13 days off per yearHealth, Dental, Vision insurance; Life Insurance; Prescription coverageEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharing   Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of ageHigh School Diploma or G.E.D. requiredMinimum of 1 year experience handling customer service functionsA minimum of basic level experience and understanding of a PC and Microsoft Office Products requiredMust possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following shift/schedule:Must be able to work Saturday-Wednesday, 2:00pm-11:00pm, schedule. Off Days: Thursday & Friday