Customer Experience Representative ( Full-Time)

Lotus Promotion is a fast-growing firm taking over the Norwalk area and looking for Customer Service Representatives to take on full-time roles within our organization!

Customer Service Representative's Responsibilities:

• Consistently delivers a remarkable customer service experience directly.
• Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
• Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
• Accepts coaching and takes action to improve customer engagement and sales performance.
• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
• Quickly captures customer’s needs and seamlessly provides options that meet those needs.
• Proactively looks for opportunities to drive sales growth by identifying new leads.
• Provide a personalized approach that shows customers we can help, regardless of their need.

Customer Service Representative Requirements:

• Experience providing excellent customer service in a fast-paced way.
• Experience using relevant sales and customer engagement tactics.
• Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
• Accurate data entry skills required.
• Outgoing and confident personality
• Great public-speaking or presentation skills
• Self-starter with proof of a strong work ethic and energetic personality.

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