Customer Experience Manager

Company Overview:

At Chronic Guru, we're shaking up the cannabis industry with our innovative products, dynamic team, and commitment to customer education. We're seeking a passionate, organized, and people-focused Customer Experience Manager to join us on our exciting journey. If you're someone who thrives in a leadership role, has a deep understanding of the cannabis industry, and knows how to drive a team to success, then we want to hear from you!

What's in it for you:

• Lead and inspire a talented retail team in a rapidly growing and ever-evolving industry
• Influence the direction and success of our retail/bar operations
• Enjoy a competitive salary and opportunities for career growth

Key Responsibilities:

• Ensure that all staff members across our retail/bar locations are thoroughly trained and educated about our cannabis products and their suitable uses
• Equip the staff with answers to FAQs and empower them to respond accurately to customer inquiries
• Instill effective sales techniques within the team to ensure our products are presented and sold effectively
• Maintain high standards of store appearance that align with our brand image
• Foster and uphold our company culture across all locations, ensuring values and standards are embedded in everyday operations
• Motivate, lead, and communicate effectively with the Operations Manager and the rest of the team
• Ensure all Standard Operating Procedures (SOPs) are followed meticulously at all retail/bar locations
• Develop engaging and fun training exercises to educate the team and foster team spirit
• Handle any and all customer-related issues, acting as the last line of defense before escalation to the Operations Manager
• Lead and manage our customer service team, ensuring exceptional Customer Experiences at every touchpoint

Qualifications:

• Minimum 5 years of bartending experience
• Proven leadership skills and the ability to motivate and manage a team
• Excellent communication, negotiation, and interpersonal skills
• Thorough understanding of inventory management, customer service, and retail operations
• Strong problem-solving abilities and a customer-focused approach
• Willingness to travel to various retail locations as needed
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail management software

Benefits:

• Competitive salary that reflects your experience and skills
• Opportunities for career growth within a rapidly expanding company
• Lucrative bonus program

How to Apply:

Are you ready to lead and inspire a dynamic team in a booming industry? Send your resume, cover letter, and salary expectations. In your cover letter, please share your experience in retail management, your understanding of the cannabis industry, and why you're the perfect candidate to be our Customer Service Manager.

Chronic Guru is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all our employees. Join us and be part of this thrilling journey!

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person