Customer Experience Manager

At Yard Guard our people are everything, we want someone who shares this principle and wants to help our people grow. We know Lawn & Tree Care isn’t the sexiest industry, but we try our best to make the experiences of our team as fun and rewarding as possible.

As the Customer Experience Manager, you will be the heart & voice of Yard Guard. You will get to work alongside an amazing team that has the pleasure of interacting with our loyal customers and talking to those who have yet to experience our genuine customer service.

We are excited to find someone who shares our values and wants to grow their career. Our goal is to find someone who can bring their energy and experience to the table to help us get to the next level. Our ideal candidate has grown a customer service and/or sales team before and is excited to grow our team into the best in the industry.

As we continue to expand to other locations, Bozeman will be our headquarters for our call center and back office operations. If Indeed would allow us we would post photos, we could share our goals, and what a future here will look like! We want our team to see where we are, where we are going, and how they can help/ grow along the way. We believe in being transparent and practicing open-book management.

What we can offer you:

• Competitive wages, benefits, and advancement opportunities
• Enjoyable place to work & learn
• Peers that care about you and the customer
• A place where you can be happy coming to work each day
• Paid educational learning opportunities

What we expect from you:

• Represent Yard Guard’s culture and values
• Have a friendly and helpful attitude
• Keep a clean and organized work environment
• Giving a (work that rhymes with pit) about our customers, your team and our brand
• Self-confident, but not an a-hole.
• Recognize opportunities for improvement

Job Responsibilities Include:

• Training and mentoring your team
• Coaching your team on proper sales and customer service tactics
• Pulling reports to update daily, weekly, and monthly company scorecards
• Comfortable giving kind, but honest feedback
• Ability to document & improve systems
• Assist your team with overflow communications when necessary

Requirements:

• Ability to turn on a computer and answer a phone
• Excellent communication skills
• Be someone your team can look up to
• 5+ years experience in managing customer service and/or sales team
• Experience in-home services would be a plus, but everyone brings value from different experiences, we can teach you about plants
• Focus on self-development

Benefits:

• 401K 5% match
• 100% employee-paid health, dental, and vision insurance
• Paid Time Off, Holidays, and Sick Days (We take the week of 4th of July off!)
• $1,000 in company services
• Profit share bonus
• Company provided uniforms, snacks, meals and beer
• 15 PTO days & 5 paid sick days
• 9 paid company holidays plus: 4th of July week, 5-day Labor Day weekend, and Christmas week off

We are hiring a year-round position for a seasonal business. Our summer season runs from April to November, then we do holiday lights for November & December. We don’t work weekends, but we are busier in the spring and have much more flexibility over the winter months. The staff here love to ski and travel in the winter. We require a 45-day sabbatical after four years. :D

PLEASE NOTE: Part of our interview process will require an in person interview. If you cannot interview in person, please do not apply. We are excited you want to move here too, we just need people who are committed to being in Bozeman! Thanks for understanding.

Please send us a short description about yourself and why you would be a good fit for Yard Guard along with your resume.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Belgrade, MT 59714: Relocate before starting work (Required)

Work Location: In person