Address
Form of workJob Title: Customer Experience Lead
Company: Gesture
Location: New York, NY - NON-REMOTE / NON-HYBRID
This position does not offer remote work options and necessitates your presence at our NYC office, we ask that you apply ONLY if working from our NYC office is indeed feasible for you at this time.
Type: Full Time
Get ready to groove with Gesture, the ultimate e-commerce and delivery-tech sensation! We're not your average company - we're all about innovation, going global, and changing the game when it comes to showing love and thanks. Our mission? To whip up rad products and services that'll totally transform the way folks bond, chat, and vibe using some seriously swanky tangible goodies and much more
Responsibilities:
- Provide professional customer support via email, chat, and phone.
- Analyze customer feedback and collaborate for improvements.
- Enhance customer engagement and experience.
- Maintain accurate customer data records.
- Track issue resolution and ensure customer satisfaction.
- Identify process improvements and assist with clear customer communications.
- Ability to adapt to changing customer needs and industry trends.
- Proficient in customer relationship management (CRM) software.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven track record of progressively responsible roles in customer-centric environments.
- Experience using customer service and support platforms (E.g. Helpshift, Zendesk, etc.)
- Develop and nurture strong relationships with existing customers to encourage repeat business and upselling opportunities.
- Continuously update and maintain knowledge of the company's product offerings and improvements to address customer inquiries effectively and drive sales.
- Familiarity with NPS (Net Promoter Score) and how to increase and measure customer retention
- Strong interpersonal and communication skills, with a customer-centric mindset.
- Exceptional problem-solving abilities and attention to detail.
- Basic understanding of customer service principles and best practices.
- Enthusiasm for working in a team-oriented, fast-paced environment.
Benefits
- Competitive salary and performance-based bonuses.
- Stock Options
- Unlimited PTO and more
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Professional development opportunities.
- A collaborative and innovative work environment
If you're a results-driven individual who loves the startup culture and enjoys problem solving, we encourage you to apply and join our team at Gesture.
Interested candidates should submit their resume, a cover letter, and any relevant experience or projects. In your cover letter, please highlight your relevant skills, experiences, and motivations for applying to this position.
Join us in driving operational excellence and success in the e-commerce, delivery and tech industry. We look forward to welcoming a motivated and talented professional leader to our team!
We strongly encourage you to start by downloading the Gesture mobile app. In addition, please visit gesture.vip at your earliest convenience to learn more about the company.
