Customer Experience Expert/Business Development

Integrity Heating & Cooling, Charlotte, NC

Providing the Greater Charlotte area with remarkable comfort solutions since 1995, your family's comfort is our business!

We specialize in heating repair, AC service, indoor air quality and HVAC solutions.

Why work with Integrity Heating & Cooling?

• Locally owned and operated
• Professional and positive teamwork-focused work environment
• A business that is growing!
• Room to grow and advance + professional training
• We have the best customers in the business!

We have an immediate opening for a Customer Experience Expert to join our Team - someone who enjoys helping customers and supporting a team environment - must be positive and proactive. Hybrid work is available for the right candidate. Training is onsite in our office.

Job Title:Customer Experience Expert/Business Development

Pay Rate: $21.00 to $23.00 per hour plus bonus

Work Hours: 4-5 days per week, 32 to 40 hours per week, every other Saturday.

What you will be doing:

• Answering incoming calls, forwarding as necessary and making outbound calls to current customers.
• Answering emails and texts inquiries.
• Scheduling service appointments & working with the lead Service Coordinator to maximize revenue.
• Supporting co-workers, the company and it's clients by providing helpful information, answering questions and responding to complaints in a professional manner.
• Educate callers on products and services.
• Follow-up on recommendations from services.
• Maintaining customer accounts and records.
• Support the team to ensure that customers are satisfied with products, services, and features.

Required Qualifications:

• A two year degree and/or 3+ years experience in a service industry and/or 3+ years experience in a call center or inside sales.
  sales experience
• 2 + years in a professional office setting.
• 3 + years of customer service experience
• A clear and professional speaking voice as phones are a major function of the position.
• Stellar customer service skills and communication skills.
• The ability to effectively multi-task in a fast-paced environment.
• The ability to type 40 + WPM with accuracy.
• MS Office Suite; specifically Word, Excel and Outlook.
• CRM database experience. We use Service Titan.
• Strong organizational skills and high attention to detail.
• The ability to learn about our products, services, and features.

Check us out online: www.i-hvac.net