Customer Experience Banker - Grafton (30-35 Hrs/Wk - Full Benefits)

By clicking the “Apply Now” option above, you are expressing interest in this position. When you are ready to apply, click the link below to complete an application on the Huntington Bank career site: https://huntington-careers.com/search/jobdetails/customer-experience-banker---grafton-30-35-hrswk---full-benefits-eligibility/5286de3f-d7a1-4e35-8110-248b66c8d780

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• No nights

Application Question(s):

• By clicking the “Apply Now” option above, you are expressing interest in this position. When you are ready to apply, click the link below to complete an application on the Huntington Bank career site: https://huntington-careers.com/search/jobdetails/customer-experience-banker---grafton-30-35-hrswk---full-benefits-eligibility/5286de3f-d7a1-4e35-8110-248b66c8d780

Experience:

• Customer service: 1 year (Required)
• cash handling: 1 year (Required)
• customer facing: 1 year (Required)
• relationship building conversations: 1 year (Required)

Work Location: In person