Customer Experience Agent

Location: Tigard, OR - Customer Contact Center

Status: Full Time, nonexempt - up to 40 hours/week

Contact Center - Customer Experience Agent

Position Summary:

We are committed to providing our players with the highest level of quality service and continuing our track record of outstanding response times.We go beyond the typical call center by focusing on player experience and problem solving. As a Customer Experience Agent, you will utilizea variety of systems and software to address the diverse needs of our players through call, chat, and email. As we continue to grow, we are looking for only the best in the industry.

What you get to do:

• Answer multiple customer requests through phone, chat, and email, as they come through the queue
• Manage various interactions at any given time while providing exceptional quality of service to every customer
• Work as part of a dedicated team to explain regulations, policies, and procedures to customers and find great solutions to their inquiries in a seamless and positive way
• Utilize resources to obtain solutions for customer issues
• Maintain clear understanding of gambling laws, regulations, and compliance
• Strictly follow company process and procedures when verifying customer and account date or other confidential information
• Make outbound customer contact as needed for follow up
• Set calendar reminders and follow up on open tasks/interactions
• Research and resolve any failed deposits by customers
• Research and resolve any GEO location failures from customers
• Research and resolve any returned checks from customers
• Understand and process Pay With My Bank Authorizations
• Understand and maneuver through Splunk data quickly and accurately
• Review, verify, and approve customer changes
• Be on time and satisfy attendance requirements

What you should bring to the team:

• Steller Communication Skills
• Adaptable Problem Solver
• Tech Savvy
• Creative & Innovative Thinking
• Initiative & Drive to get things done
• Organized & Detail Oriented
• Skilled Multi-Tasker
• Integrity
• Excellent Interpersonal Skills
• Team Spirit & positive attitude
• Dependable & Reliable

Benefits:

• Full benefits to ensure you and your family are safe, healthy & happy (company pays up to 80% of premium).
• Paid Time Off to relax and rejuvenate
• Various shifts to allow the best work/life balance for you
• Opportunities for growth in your career
• Competitive pay
• The best technology
• A creative and innovative culture where all team members are valued and supported
• Lunches, Snacks, & Coffee provided
• And more!

Keep in mind - all final candidates must pass a pre-employment criminal background check in order to be licensed by regulators.

NOTE: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job.

They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.