Customer Engineer | 26323

Summary

****MAX PAY FOR QUALIFIED CANDIDATE IS $30.00/HOUR***** MUST BE FULLY VACCINATED (2 SHOTS + BOOSTER)****

• Bachelor’s degree in Information Technology or equivalent experience.

• Candidate must be able to work on-site, 5 days per week at the customer office in McLean, VA

• Bachelor’s degree in Information Technology or equivalent experience.

• MCSE, MCSA, MCITP: Server Administrator, MCITP: Enterprise Administrator or equivalent hands on experience.

• CCNA or equivalent hands-on experience.

• Minimum of 3 years of experience working on a technical helpdesk or equivalent Network Administration role supporting a customer base of 75 users or more.Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.

• SharePoint experience is a plus

• Candidate must have excellent verbal and written communications skills.

• Ability to explain technical issues to end users in layman’s terms.• Professional presentation and appearance​

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***Shift timings***

8:00 am to 5:00 pm (Mon to Fri)

Job Type: Temp to perm

Roles & Responsibilities

​A Customer Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base.

This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field.

The position requires strong resource and time management skills for systems support.

Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.

Daily responsibilities will include Reporting to POC for daily tasks; review and run report on network health; respond to end-user tickets for hardware or application issues; set up and deploy end-user workstations; provide white-glove support to C-level staff; provide daily summary reports; assist back-end support teams as needed; manage users in Active Directory. Other responsibilities include

• Set up PC hardware and peripherals

• Create, maintain, and update Network documentation

• Service NOW ticketing system

• Add / remove users in Active Directory and other applications​

Minimum Qualifications

​Candidate must be able to work on-site, 5 days per week at the customer office in Arlington, VA

• Bachelor’s degree in Information Technology or equivalent experience

• MCSE, MCSA, MCITP: Server Administrator, MCITP: Enterprise Administrator or equivalent hands-on experience.

• Candidate must have excellent verbal and written communications skills.

• Ability to explain technical issues to end users in layman’s terms.

• Professional presentation and appearance

• Ability to multitask while still delivering excellence in customer service

• Provide white-glove level support to C-suite executives

• Requires excellent time management skills

• Ability to support an Azure AD hybrid environment

• Ability to support, troubleshoot and resolve M365 tickets

• SharePoint support experience is a plus

• Ability to work independently

• Minimum of 5 years related hands-on work experience.

• Willingness to work evenings and weekends on occasion.

• Proficient with Microsoft Active Directory, Microsoft Exchange, O365 & M365.

• Proficient with the Microsoft Windows operating systems.

• Proficient with the Microsoft Office Suite of products & O365.

• Knowledge of Cisco router, firewall, switch, and access point configuration and management.

• Knowledge of routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.

• Proven customer facing field experience.

• Proficient at troubleshooting Windows workstations and servers.

• Proficient at deploying Windows 10 workstations and supporting Windows server deployments.

• Good, but basic understanding of the entire Windows network, including LAN/WAN.

• Work with remote support as the point of contact for outages and significant disruptions.

• Proficient with Microsoft Active Directory 2012-2019, Microsoft Azure and Office 365.

• Proficient with the Microsoft Windows operating system Server 2012-2019 & Windows 10.

• Proficient with the Microsoft Office Suite of products (2013/2016/Office 365).

• Proficient with Cisco router, firewall, switch, and access point configuration and management.

• Excellent service interaction skills with end users.

• Self-starter looking to improve systems and user productivity at the customer site as part of a larger team. Important not to wait for tasks to come in but to look for ways to improve and interact with the user community.• Able to juggle multiple end user requests, while managing priority and demonstrating genuine

• Ability to work at onsite at client facility as required.

• Presents a tidy and professional physical appearance to customers and colleagues in a way the represents Ricoh well, especially at a customer site