Address
Form of workDepartment: JDMS Store Operations
Post End Date: 07/13/2023
Position Type: Employee
Position Reports To: Asset Protection Manager
Position Supervises: N/A
Pay Level: 13
FLSA Status: Non-Exempt
Position Summary
Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job FunctionsModel customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Acknowledge customers in a friendly manner as they enter and exit the store Maneuver in the store's entry and exit areas Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed Respond to activations of Electronic Article Surveillance (EAS) systems Assist customers with deactivation of EAS devices Answer customer questions concerning the location of items or sections within the store Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior Assist customers with bascarts that may lock up with Purcheck Report safety concerns to supervisor Comply with corporate policies and promote/follow company initiatives Maintain flexibility to work any shift Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications High School Diploma or GED Ability to work in a fast-paced environment Ability to work within strict time frames/resolute deadlines Demonstrated ability to maintain confidentiality and protect sensitive information Strong attention to detail Strong critical thinking skills, attention to detail and ability to draw conclusions
Desired Previous Experience/EducationAbility to speak a second language Knowledge of Kroger policies, procedures, and organizational structure
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
Financial Benefits:
Growth and Development Benefits:
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Education Level: High School Diploma/GED Desired
Required Travel: None
Required Certifications/Licenses: None
Regions: West
States: Washington
Keywords: Customer Engagement Specialist
Post End Date: 07/13/2023
Position Type: Employee
Position Reports To: Asset Protection Manager
Position Supervises: N/A
Pay Level: 13
FLSA Status: Non-Exempt
Position Summary
Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions
Minimum Position Qualifications
Desired Previous Experience/Education
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan, subject to certain eligibility requirements
- Group term life insurance eligible
- Eligible for an annual bonus based upon company performance
- Associate discounts
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Education Level: High School Diploma/GED Desired
Required Travel: None
Required Certifications/Licenses: None
Regions: West
States: Washington
Keywords: Customer Engagement Specialist
