Customer Engagement Representative

Elite Core is a dynamic and rapidly growing company that assembles products for the live events industry. We pride ourselves on fostering a collaborative work environment as well as delivering exceptional customer experiences and innovative solutions to meet our clients' needs. As a Customer Engagement Representative, you'll play a crucial role in maintaining our high standards of customer satisfaction and fostering lasting relationships with our valued clients.

Position Overview:

We are seeking a passionate and proactive Customer Engagement Representative to join our team. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and a genuine desire to help others. As a Customer Engagement Representative, you will be responsible for engaging with customers via various channels, addressing inquiries, resolving issues, and ensuring each interaction leaves a positive impression of our brand.

Responsibilities:

-Serve as a primary point of contact for customer inquiries via phone, email, and live chat.

-Respond promptly and professionally to customer questions, concerns, and feedback.

-Provide accurate information about our products/services, pricing, and policies.

-Assist customers with placing orders, processing returns, and tracking shipments.

-Troubleshoot technical issues and escalate complex problems to the appropriate department.

-Collaborate with internal teams to ensure timely resolution of customer issues and seamless delivery of service.

-Identify opportunities to enhance the customer experience and contribute ideas for process improvements.

Qualifications:

-Previous experience in a customer service or customer-facing role preferred.

-Excellent verbal and written communication skills.

-Strong interpersonal skills and the ability to empathize with customers' needs.

-Proficiency in using CRM software and other customer support tools.

-Detail-oriented with the ability to multitask and prioritize tasks effectively.

-Positive attitude, team player, and willingness to go above and beyond to exceed customer expectations.

-Ability to adapt to a fast-paced environment and work well under pressure.

-High school diploma or equivalent; additional education or training in customer service is a plus.

Benefits:

-Competitive wages

-Comprehensive on-the-job training

-Opportunities for advancement professional development.

-A collaborative and supportive work environment where your contributions are valued and recognized.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, customer-focused environment, we want to hear from you! Please submit your resume outlining your relevant experience.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Greenbrier, AR 72058: Relocate before starting work (Required)

Work Location: In person