About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!
Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.
We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role



Your mission

As a Customer Enablement Specialist, you will play a crucial role in driving the success of our small business accounts across our North American markets.

Our goal is to empower our customers by providing top-notch education and resources to enhance their workflow, increase revenue, and foster product loyalty. This role requires a data-driven approach to customer segmentation, enabling tailored programs and content that meet the specific needs of our diverse customer groups.

If you're passionate about education, Customer Success, and have a knack for creating engaging content and analyzing customer data, we want to hear from you!



Responsibilities

• Customer Education and Growth: Develop and implement comprehensive educational content, including text, video, and webinars, tailored to help customers maximize their use of our platform.

• Data-Driven Customer Segmentation: Utilize customer data to segment our user base effectively, identifying distinct needs and preferences to tailor onboarding, training, and educational content accordingly.

• Onboarding and Training: Design engaging onboarding and training flows that enable customers to self-onboard effectively, ensuring a smooth and successful start with our services.

• Self-Service Enablement: Create resources and tools that promote self-service learning and problem-solving, empowering customers to find answers and solutions independently.

• Retention Strategies: Monitor customer engagement and develop strategies aimed at maintaining high satisfaction levels, ensuring long-term loyalty and retention.

• Feedback and Improvement: Regularly collect and analyze customer feedback to identify areas for improvement, adjusting educational content and strategies accordingly.

We are looking for

• Experience in Customer Education and Data Analysis: Proven track record in creating and managing educational content, training programs, and utilizing data for customer segmentation, preferably in the SaaS industry.

• Communication Skills: Exceptional written and verbal communication skills, with the ability to create clear, engaging, and informative educational materials.

• Analytical Skills: Strong analytical skills with experience in customer data analysis to inform content creation, customer segmentation, and retention strategies.

• Self-Starter: Highly motivated individual who can work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

• Collaboration: Strong team player with the ability to work collaboratively across different departments to achieve common goals.

• Technical Proficiency: Comfortable using and explaining SaaS platforms, with a willingness to continuously learn and adapt to new technologies.



The Perks

• Unlimited paid holiday and flexible sick leave

• Your well-being and personal life are important: We now also offer paid medical leave and a paid parently leave policy

• Make use of our remote work policy and work 2 months abroad from a different country

• Subsidized fitness membership through ClassPass

• Development & learning opportunities through regular check-ins with your team lead, team exchanges, and development reviews

• Education budget, that allows you to grow professionally and explore new ideas

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!
We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Compensation Range: $70K - $90K