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Form of workJob Description
General Summary:
This position has a customer service focus with both the bank’s internal (employees) customers. The position provides a wide range of support related to demand deposit accounts, savings accounts, and certificates of deposits. Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function. Performs other duties that may be assigned by Management.
Responsibilities and Duties:
Primary:
1. Customer Deposit Services
a. Process and balance daily NSF, Non-Post, Positive Pay and Stop Payment reports in a timely manner on core system
b. Review and verify accuracy of the daily file maintenance changes to customer accounts on the core system through the Activity Exception Manager
c. Process Fed adjustments and returns including proper accounting tickets and branch notification
d. Review Director reports and perform necessary maintenance for DDA and SAV exceptions, daily charge offs and transfer authorizations
e. Monitor incoming Deposit Services and Bookkeeping Maintenance emails with quick responses and perform necessary maintenance.
f. Review, accept and process all incoming and outgoing Tax Levies and Warranted Distraints from both state and federal government agencies.
g. Review, accept and process all foreign cash items received from branches.
h. Create and process work through Integrated Teller as necessary.
i. Submit and monitor accounts in ChexSystems and Transworld Systems including monthly statement.
j. Process ACH returns through Fedline as necessary.
k. Process check returns through Fiserv Client 360 as necessary
l. Answer branch office calls to assist with their needs
m. Respond timely to asset verification requests through Medicaid Portal
n. Order supplies for Admin departments at our location
o. Assist Security Officer with the processing of fraudulent check claims.
2. Back up Deposit Services team members
a. Process Incoming Return Items and perform necessary maintenance
b. Review, accept and process valid mobile deposit
c. Review, accept and process ACH disputes through Centrix
d. Daily review of ACH exception items report and perform necessary maintenance
Education and/or Experience
- High School diploma or general education degree (GED).
- A minimum of 5 years in back-office Deposit Services operations preferred.
- A minimum of 3 years banking experience in a customer service-related position to include excellent communication skills, both written and verbal.
Preferred Skills:
1. Must have one year’s training in the use of computer/keyboard, scanner, copier and fax machine.
2. Fully trained in Microsoft programs, Excel, Word and Outlook.
3. Possess ability to learn bank applications/software as they are added or revised.
4. Maintain social, ethical and organizational norms.
5. Maintain good personal motivation: develop a sense of ownership of job tasks and results.
6. Must be able to read and comprehend policies, procedures, regulations, instructions, correspondence and memos.
7. Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
8. Must possess good organizational skills. Must have analytical skills necessary to solve problems and must be able to apply excellent attention to detail.
9. Exercise good judgment and empathy when resolving customer issues.
10. Ability to work under stress and multi-task.
11. Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss
Scheduling:
Work schedule will vary depending upon demand but will consist of an 8-hour shift between the hours of 8:00 a.m. – 5:00 p.m., Monday through Friday. Occasional overtime may be required. Regular attendance is required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
