Address
Form of workTitle:Customer Contact Center Trainee (Remote)
State Role Title: Customer Service
Hiring Range: $21.02
Pay Band: UG
Agency: Virginia Retirement System
Location:Virginia Retirement System
Agency Website:www.varetire.org/careers
Recruitment Type: General Public - G
Job Duties
*Please Read This First - VRS uses Spark Hire, a one way video interview, as the first step in the interview process for this position. If you're selected for this step you will receive an email to participate in the one step interview. You will also receive an email to participate in a customer service assessment. Please be sure to check for the email as no phone calls will be made. *
Customer Contact Center Trainees will serve as front line customer service representatives of the Virginia Retirement System (VRS) taking inbound calls assisting retirees, members, beneficiaries or participating employers who contact VRS by phone, email or written correspondence with a wide variety of questions, inquiries, and requests for information related to post retirement pension and benefit information.
Hours of Work: 29 Hours a Week
Work Hours: Flexible during the hours of 8:30 am and 5:00 pm
Workdays: Monday through Friday
Required Training: All new hires are trained virtually using Microsoft Teams. Training will be facilitated Monday through Friday from 8:30 am - 4:30 pm. New hires are expected to attend ALL trainings daily to successfully graduate.
Minimum Education, Training, and Experience Qualifications:
High School Diploma or GED equivalent.
Two (2) years relevant experience in a high-volume customer service position, preferably in a Contact Center.
Additional qualifications include:
Preferred candidates thrive on challenging, fast-paced, and rewarding work and are committed to superior customer service while working in a team environment.
The most successful candidates will possess the following qualifications:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: chjackson@varetire.org
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
State Role Title: Customer Service
Hiring Range: $21.02
Pay Band: UG
Agency: Virginia Retirement System
Location:Virginia Retirement System
Agency Website:www.varetire.org/careers
Recruitment Type: General Public - G
Job Duties
*Please Read This First - VRS uses Spark Hire, a one way video interview, as the first step in the interview process for this position. If you're selected for this step you will receive an email to participate in the one step interview. You will also receive an email to participate in a customer service assessment. Please be sure to check for the email as no phone calls will be made. *
Customer Contact Center Trainees will serve as front line customer service representatives of the Virginia Retirement System (VRS) taking inbound calls assisting retirees, members, beneficiaries or participating employers who contact VRS by phone, email or written correspondence with a wide variety of questions, inquiries, and requests for information related to post retirement pension and benefit information.
Hours of Work: 29 Hours a Week
Work Hours: Flexible during the hours of 8:30 am and 5:00 pm
Workdays: Monday through Friday
Required Training: All new hires are trained virtually using Microsoft Teams. Training will be facilitated Monday through Friday from 8:30 am - 4:30 pm. New hires are expected to attend ALL trainings daily to successfully graduate.
Minimum Education, Training, and Experience Qualifications:
High School Diploma or GED equivalent.
Two (2) years relevant experience in a high-volume customer service position, preferably in a Contact Center.
Additional qualifications include:
- Excellent customer service skills, communication skills and strong attention to detail.
- Proficiency in using a PC and office productivity software.
- Experience interacting with diverse customer populations using a variety of communication mediums.
- Ability to effectively communicate (verbally and in writing) in a clear, professional, confident manner.
- Must have strong organizational skills to plan, prioritize, multi-task and independently execute projects/tasks within specific deadlines while maintaining flexibility.
- Ability to maintain courteous and effective relationships with staff, elected officials, and VRS members, retirees, employers.
- Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.)
Preferred candidates thrive on challenging, fast-paced, and rewarding work and are committed to superior customer service while working in a team environment.
The most successful candidates will possess the following qualifications:
- College degree or some college courses.
- Prior pension, benefit plan, HR or counseling experience.
- Ability to interpret and apply knowledge of VRS Plan benefit products and services related to caller inquiries.
- Ability to counsel retirees on plan information and financial planning terminology.
Proficiency in reading, writing, and math. - Ability to perform basic calculations and financial interpretations.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: chjackson@varetire.org
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
