Address
Form of workWho we are looking for...
Cornerstone Servicing is looking for a Customer Communications Specialist that is independently responsible for developing and maintaining loan servicing Customer Communications. This role will exercise discretion with identifying, documenting, drafting, mapping, and testing of multiple communication channels.
Key Responsibilities include:
What you'll need to be successful:
Travel Required:
Who we are...
Cornerstone Capital Bank is the product of a recent merger between Cornerstone Home Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than $380 million in regulatory capital and greater than $1.5 billion in assets. We have created the highest initially capitalized new bank in Texas history and intend to leverage our leading national home lending platform to provide growth opportunities for the Bank!
Our mission is to use and improve on our God-given talents to make a difference to the lives of our team members, customers, shareholders, and the people who provide services to us. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Cornerstone Capital Bank and its subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace" for the 12th consecutive year. March 1, 2023, marked the beginning of Cornerstone's 35th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.
Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.
Where you come in:
We're a great company with great people, and we're looking for a Process Manager of Customer Communications, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier banking and home lending professionals. This professional will work in a tight-knit, goal and growth-oriented team.
What to do next:
If Cornerstone Capital Bank sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning legal team! And remember, once you are part of our Cornerstone family, we'll continue to invest in you as a valuable team member. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Cornerstone Servicing is looking for a Customer Communications Specialist that is independently responsible for developing and maintaining loan servicing Customer Communications. This role will exercise discretion with identifying, documenting, drafting, mapping, and testing of multiple communication channels.
Key Responsibilities include:
- Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to Customer Communications
- Exercise discretion and apply knowledge to independently draft time-sensitive communications for loan servicing announcements and messaging for customers
- Manage drafting, mapping, and testing of all communication channels
- Responsible for exercising discretion by ensuring the content and messaging of Customer Communications are engaging and consistent
- Perform project management role to establish multiple communication channels including scripting, chat, SMS, customer website, written communications, and email
- Independently solicit feedback from internal business units and third-party vendors to obtain communication requirements and changes
- Assist with overseeing third party vendors integral to our Customer Communications, i.e. print vendors, etc.
- Perform other job-duty related issues as assigned
What you'll need to be successful:
- High School Diploma, GED or equivalent experience
- Minimum 5 years of experience in communication related role, vendor, or project management
- Ability to multitask, attention to detail and prioritize a diverse workload with time-sensitive deadlines
- Ability to perform change management duties
- Strong Time and Organizational management skills a must
- Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
- Ability to work through stressful situations professionally
- Experience with the Microsoft suite of products including proficiency in power point and excel with working knowledge of Visio
Travel Required:
- Up to 25% out of town required
Who we are...
Cornerstone Capital Bank is the product of a recent merger between Cornerstone Home Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than $380 million in regulatory capital and greater than $1.5 billion in assets. We have created the highest initially capitalized new bank in Texas history and intend to leverage our leading national home lending platform to provide growth opportunities for the Bank!
Our mission is to use and improve on our God-given talents to make a difference to the lives of our team members, customers, shareholders, and the people who provide services to us. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Cornerstone Capital Bank and its subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace" for the 12th consecutive year. March 1, 2023, marked the beginning of Cornerstone's 35th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.
Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.
Where you come in:
We're a great company with great people, and we're looking for a Process Manager of Customer Communications, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier banking and home lending professionals. This professional will work in a tight-knit, goal and growth-oriented team.
What to do next:
If Cornerstone Capital Bank sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning legal team! And remember, once you are part of our Cornerstone family, we'll continue to invest in you as a valuable team member. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
