Customer Claims Representative

Customer Service Representative

Solera works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies.

We are looking for exceptional and compassionate Service Representatives who want to make a difference in the lives of our customers! At Solera, you will take ownership of each customer interaction while educating and counseling customers on what to expect when filing a claim. We’ve got you covered with the training - which will provide you with a solid base of insurance claims knowledge, so you’ll feel confident serving our customers while also preparing you for a career in the Insurance industry. If you're the kind of person who opens the door for everyone, has a willingness to learn and grow in a professional environment, you will be a welcome addition to the team!

What You’ll Do

· Use a customer-focused, needs-based review process to educate customers about their claim

· Provide prompt, accurate, and friendly customer service, ensuring that customers feel valued

· Engage in active listening with callers and confirm or clarify information provided

· Accurately enter customer and claim information into system database

· Maintain a strong work ethic with a total commitment to success every day

What You’ll Bring

· Passion for delivering excellent customer service

· Excellent written and verbal communication skills

· Ability to speak clearly, while being friendly and courteous

· Strong listening skills; attentive to details while asking clarifying questions to solve problems

· Proficiency with computers and strong typing skills

· Ability to ask probing questions and solve problems

· Remain calm under pressure, especially in times of distress for customers

· Think quickly on your feet during phone conversations with the customer

· Manage difficult or emotional customers in a calm, polite and professional manner

· Respond to constructive feedback in a positive and professional manner

· Quickly learn and apply new skills in a fast-paced environment

· Multi-task and prioritize tasks, while working effectively as part of a team

· Ability to work extended/flexible hours, including weekends, holidays, and evenings

Requirements

· High School diploma or equivalent

· Pass a background screen

· Pass a drug screen

· One year customer service experience preferred

· Experience with CRM software preferred

· Ability to sit and work for multiple hours at a desk using computer

Job Type: Full-time

Pay: $13.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person