Customer Service Claims Specialist

The ARW Home Senior Customer Service Associate will be responsible for:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

The Senior Customer Service Associate will need the following qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 30 wpm.
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims experience a big plus.