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Form of workPOSITION: Customer Care Representative (CMP-ME-Augusta General Office)(46290)
NUMBER OF OPEN POSITIONS:14
LOCATION: CMP-ME-Augusta General Office
Starting Rate: $22.86 / Hourly
Responsibilities
Assists and processes all customer requests received by telephone or mail.
Initiates service and trouble orders as required.
Performs adjustments to customer accounts as directed and required.
Reviews various reports and initiates actions necessary to provide accurate and timely billing.
Work hours will be flexible to accommodate same day EMR report processing.
Use of two-way radio.
CAD Mobile Dispatching
Knowledge of MPUC Rules & Regulations
Service Order Processing
Flexible work hours to accommodate Credit & Collection reviews during Summer Rule.
Familiar with SAP
Thorough knowledge of Mainframe.
Performs other appropriate duties as directed.
Skills and Requirements
Must have a high school education or its equivalent and preferably additional businesstraining.
Must be pre-qualified to apply for this position. Applicants may take pre-qualfication test at the time of posting.
Must have a thorough knowledge of the Company's Electric Service Rate Schedules,Accounting Instructions, CSS Procedures Manual, WMS Procedures Manual and any otherrelated rules and regulatory pertaining to the assignment.
Must be capable of performing the essential functions of the classification.
Visa sponsorship and paid relocation are not offered for this role.
Competencies
Be a role model
Be agile
Collaborate and Share
Develop Self & Others
Empower to grow
Focus to achieve results
Technical Skills
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Job Posting End Date:
January-8-2024
NUMBER OF OPEN POSITIONS:14
LOCATION: CMP-ME-Augusta General Office
Starting Rate: $22.86 / Hourly
Responsibilities
Assists and processes all customer requests received by telephone or mail.
Initiates service and trouble orders as required.
Performs adjustments to customer accounts as directed and required.
Reviews various reports and initiates actions necessary to provide accurate and timely billing.
Work hours will be flexible to accommodate same day EMR report processing.
Use of two-way radio.
CAD Mobile Dispatching
Knowledge of MPUC Rules & Regulations
Service Order Processing
Flexible work hours to accommodate Credit & Collection reviews during Summer Rule.
Familiar with SAP
Thorough knowledge of Mainframe.
Performs other appropriate duties as directed.
Skills and Requirements
Must have a high school education or its equivalent and preferably additional businesstraining.
Must be pre-qualified to apply for this position. Applicants may take pre-qualfication test at the time of posting.
Must have a thorough knowledge of the Company's Electric Service Rate Schedules,Accounting Instructions, CSS Procedures Manual, WMS Procedures Manual and any otherrelated rules and regulatory pertaining to the assignment.
Must be capable of performing the essential functions of the classification.
Visa sponsorship and paid relocation are not offered for this role.
Competencies
Be a role model
Be agile
Collaborate and Share
Develop Self & Others
Empower to grow
Focus to achieve results
Technical Skills
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Job Posting End Date:
January-8-2024
