Customer Care Representative Overnight - Delaware

Pay Scale:

• Starting at $18

Hours Available:

• Night shifts
• Full-Time

Position Location: Newark, DE - Not Remote
The Experience We Prefer:

• Call center experience
• Customer service background
• Charting/EPRO knowledge
• Logisticare knowledge
• Curaspan knowledge
• Administrative office experience

Why We Are Worth The Application:
At GEM Mobile Health, we strive to give the best customer service and care to every patient we transport. We are an ambulette transportation company that works with over 150+ facilities and hospitals throughout NJ, DE and MD. Not only do we do transports for doctors' appointments, check ups, facilities, discharges, but we also provide our facilities with the option to call in emergency calls when needed.
We realize that working in Healthcare and as a First Responder is difficult and we try our hardest to make sure that we listen to our employees to make a difference. We have an amazing team of Supervisors throughout our bases who are dedicated to helping others.
What You Will Be Doing:
The call center is responsible for scheduling, canceling and confirming appointments. You will be working directly with the many facilities and hospitals that we are partnered with via phone and/or email. You will also be responsible for ensuring operational standards are met with field employees per certain appointments made.
Responsibilities:

• Answer the phone in a professional manner to ensure the best customer service
• Accurate data entry of patients information and facility information
• Multitask by answering the phone, emailing, charting and following up/verifying information was given correctly
• Follow up with appointments for the next business day to confirm or cancel
• Learn and understand the concept of Logisticare and how to advise Medicaid patients on transportation options
• Open communication between Dispatch, Supervisors and your Communications Supervisor
• Protects the privacy of all patient information in accordance with the Company's privacy policies, procedures and practices, as required by federal and state laws, and in accordance with general principles of professionalism as a healthcare provider

Requirements:

• Excellent written and verbal communication skills in English
• Willing to submit a drug test and background check
• Basic computer knowledge
• Ability to work individually and as a team
• Reliable transportation to and from work

Benefits Available For Full-Time Employees Only:
(Waiting Period Applies, Normally 90 Days)

• Healthcare Inc
• Dental Inc
• Vision Inc
• Supplemental Inc
• Flexible Spending Account
• Group Life Inc
• 401K
• Pet Benefits
• Working Advantage Discounts

Company: GEM Mobile Health, 732-575-1700 or www.gemmh.net
GEM Mobile Health is an equal opportunity employer and considers all qualified applicants equally!
Salary: From $18.00 per hour
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Language:

• English (Required)

Ability to Relocate:

• Newark, DE: Relocate before starting work (Required)

Work Location: In person