Customer Care Representative

Responsibilities:
- Provide exceptional customer support via phone, email, and chat
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up with customers or provide additional information
- Perform data entry and maintain accurate customer records
- Analyze customer needs and provide appropriate solutions
- Communicate effectively with customers to ensure a positive experience
- Collaborate with other team members to resolve complex customer issues

Experience:
- Previous experience in a customer support or customer service role preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Experience with data entry and using CRM systems is a plus
- Ability to remain calm and professional in stressful situations

Note: This job description is intended to provide a general overview of the position. It is not an extensive list of all responsibilities, skills, or qualifications required for the role.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person