We are a group of down-to-earth, passionate people who look out for one another. You will find a positive, upbeat team, great work-life balance, and a collaborative environment where you can thrive throughout your career!
This position is targed to start in early June
- Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
- Process orders and up-sell/promote vendor specials
- Learn and utilize product information to cross sell and upsell products to customers
- Build relationships that increase account expansion, revenue growth and customer satisfaction
- Working closely with other departments to ensure timely resolution of customer issues.
- Assist internal and external customers with all inquiries related to their account (track packages, process returns, issue credits, process payments, promote our brands and company initiatives, handle email requests, etc.)
- Make outbound calls to vendors to help solve issues or obtain additional information
- Interface with customers via our website – Live chat and email
- Other duties as assigned
- High School Diploma or equivalent, required
- 3 years customer service in a call center atomosphere preferred
- Dental industry experience strongly preferred
- Experience upselling or cross selling, preferred
- Strong computer skills (Word, Excel, Outlook, Salesforce)
- Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
- Ability to multi-task and work in a timely manner
- Must be solution driven, both independently and as part of a team
- Excellent follow up skills
- Must be empathetic, patient, courteous, and anticipate customer’s needs
- Hybrid work schedule
- Comprehensive Medical and Dental benefits
- Vision Plan
- 401(k) Savings plan with company match
- Life Insurance
- Flexible Spending Accounts
- Disability Insurance
- Employee Assistant Program
- Generous Paid Time Off
- Paid Holidays
- Flexible work hours
- Work-Life Balance
- On-site Fitness Center (Jericho office only)
- Opportunities to give back to your local community