Job Summary
American Income Life Insurance Company is hiring a Customer Care Manager to work a hybrid work schedule working 3 days per week in office and 2 days remote
The responsibility of the Customer Service Manager to manage/drive local production and effectiveness of the Call Center Operations while facilitating the maximization of resources to achieve superior customer satisfaction, productivity, efficiencies and economic goals.
Primary Duties & Responsibilities
- Oversees daily activities of Customer Service Operations
- Maintaining up-to-date knowledge of industry developments and involvement in networks
- Interacts with Management to ensure smooth coordination of production workflow
- Enacts contingency plans as needed
- Ensures staffing levels are maintained with the proper employee mix
- Develops, implements and reviews ongoing performance results to targets
- Monitoring random calls to improve quality
- Minimize errors and track operative performance
- Participates in daily, weekly, monthly, and annual planning process as appropriate
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment
- Performs all necessary managerial functions to effectively and efficiently manage the personnel assigned.
- Reliable and predictable attendance of your assigned shift
- Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying