Customer Care Manager

Position Type: Full Time; Monday – Friday, 8:30am-4:30pm.

Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, with the recognition and benefits you need. Come work for us and see how BrightStar Care of S Bucks and SE Montgomery County employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

• Insurance: Medical, Dental
• Paid Time Off Plans
• Paid Holiday Time Off
• Free Training
• Part of a team with RN Oversight
• Employee referral bonus
• On-Call bonus
• Weekly pay w/ direct deposit
• We promote from within!

Responsibilities:

• Customer/client care – serves as point of contact for client and employee relations and manages calls/questions effectively.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime.
• Recruitment and Onboarding - Interview and assist in the onboarding process for new hires/field staff.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
• Assists in the development of organization goals and agency performance improvement activities.
• Administers agency policies and procedures.
• Supervises, educates, and coaches other field personnel as directed by the Branch Manager.
• Assures compliance with all local, state, and federal laws.
• Communicate with employees and field staff regularly to establish rapport, gauge. morale, and source new candidate leads.

Requirements:

• High School Diploma required.
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Reliability and good time management skills A MUST.
• Minimum of one year experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license: valid state required proof of auto insurance.
• Ability to pass a criminal background check and drug screen.
• Occasional on-call (after hours) responsibilities required.
• Excellent interpersonal and coaching skills.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service in HealthCare Industry: 1 year (Preferred)

Work Location: In person