Customer Care Manager

Vesta Foundation Solutions, a regional leader in the foundation repair and concrete industry, is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At Vesta, we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

What We Would Provide You

⦁ A trusting, respectful, and fun culture

⦁ The best tools and training to get the job done the right way

⦁ A solid pay and benefits package

⦁ A team you can be proud of – we’ve been awarded [list awards]

⦁ Opportunities for professional growth

What You Would Do

⦁ Lead and develop a team of Customer Care specialists

⦁ Monitor staff engagement, ensuring that employees are engaged and fulfilled

⦁ Oversee pending leads, sales and service appointment scheduling, and production installation scheduling of new and existing customers

⦁ Ensure our customers have a remarkable experience with our company

What We Need for this Role

⦁ 2+ years of call center or customer service management experience

⦁ Proven ability to motivate, guide, and direct a team to reach and exceed business goals

⦁ Strong verbal and written communication skills

⦁ Proficient computer skills

If you are a natural leader who values customer service, thrives on developing others, and desires to be valued for what you bring to the team, apply today to join us as our Customer Care Manager.

For more information about our company, visit www.vestafs.com. EOE

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person