Customer Care Intern - Summer 2024

Are you ready to spend your summer as a part of something special? Imagine being with a company whose reputation for excellence paves the way for endless success. At Genuine Parts Company (GPC), people build long-lasting, highly satisfying careers and make a real difference in the community.
Our 11-week summer internship program will be in person in Atlanta (some remote workdays available) and run from May 20, 2024 - August 2, 2024.
As a Customer Care Intern, you'll work alongside the Customer Care team to oversee assigned projects aimed at improving NOL & B2C customer experience.
You can expect to...

• Support Director of Customer Care on all aspects of assigned projects
• Create and maintain project plans and timelines, including determining tasks, due dates and milestones
• Create and maintain a project calendar and assist with scheduling all project related meetings and communications
• Create and maintain project documentation
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Analyze customer complaints and issues related to GPC processes or services
• Consult with the L1NOL customer service team on issues as needed

What you'll need:

• Pursuing an undergraduate degree at an accredited university
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, proven ability to organize complex processes
• Ability to meet deadlines and manage to schedule
• Ability to utilize multiple databases
• Demonstrated knowledge and skills in using technical tools including Microsoft Office Products and a variety of other PC applications
• Must work well independently and with a team

What's in it for you:

• Participate in Lunch and Learn events with company leaders
• Attend a Braves game and volunteer time with fellow interns
• Explore the history of the company through a multi-day orientation, complete with a tour of the Atlanta Distribution Center
• Present your summer project to fellow interns and GPC executives

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.