Customer Care Coordinator

Customer Care Coordinator

The American Retirement Association is looking for a Customer Care Coordinator to join our team. Based in Arlington, Virginia, we enjoy a fresh, energetic working environment near the Ballston Metro station. We offer a competitive salary, a comprehensive benefits package, a supportive environment, and the opportunity to be a part of a growing professional team in an exciting field. Visit our website at www.usaretirement.org.

Responsibilities:

Reporting to the Director of Customer Care, the Customer Care Coordinator is responsible for ensuring that the needs of the association’s members and customers are being satisfied with the aim of providing excellent customer service. The Coordinator provides customer service via phone, webchat, and email by answering questions about the association and its products, works interdepartmentally to resolve customer issues, escalates unresolved customer issues to management, and processes phone orders.

Qualifications:

• 1-3 years of experience in a similar role.
• Knowledge of customer service principles and practices.
• Superior interpersonal and communication skills.
• Ability to analyze problems, develop a path toward problem solving, and continue the process to completion.
• Capacity to communicate with tact and professionalism.
• Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities.
• Effective organization skills.
• Ability to work autonomously with initiative.

About American Retirement Association:

The American Retirement Association, a non-profit professional association, has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today, its 34,000+ members include every type of pension professional – from business owners, actuaries, consultants, and administrators, to insurance professionals, financial advisors, accountants, attorneys, and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private workplace retirement system.

The American Retirement Association’s mission is to empower retirement professionals to build a stronger workplace retirement system for Americans through information, education, and advocacy.

Employee Benefits:

The American Retirement Association offers its full-time employees a robust benefits package that includes:

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Profit Sharing 401(k) Plan
• Defined Benefit Pension Plan
• Health Savings Account
• Flexible Spending Account
• Eleven Paid Holidays
• Eighteen Days of Paid Time Off
• Two Hours of Personal Leave Per Month
• Parental Leave
• Hybrid Work Arrangement (Telework on Mondays and Fridays)
• Commuting/Telework Benefits
• Employee Assistance Program
• Membership in Pryor+ Learning Management System
• Membership in Experian My Financial Expert
• Membership in Calm App
• Worldwide Travel Assistance Program
• Will Preparation Services

To Apply:

If you are looking for an opportunity to join a dynamic professional association with a great working environment, apply today! No phone inquiries, please. We look forward to hearing from you!

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: Up to $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• customer support: 1 year (Required)

Ability to Commute:

• Arlington, VA 22203 (Required)

Ability to Relocate:

• Arlington, VA 22203: Relocate before starting work (Required)

Work Location: Hybrid remote in Arlington, VA 22203