Dispatch Coordinator/Customer Care Receptionist

Join Our Team as a Dispatch Coordinator/Customer Care Receptionist - Be the Friendly Face and Voice of Our Energy Services!

Are you a positive and organized “people person” with excellent customer communication skills, who enjoys variety, learns new things quickly and has an intuitive ability to efficiently multitask with a smile? We're looking for an energetic, cooperative Dispatch/Receptionist who will greet customers warmly and professionally on the phone, can proactively coordinate and manage schedules, and consistently provide top-notch, friendly customer service. If you're an optimistic, organized, detail-oriented, and solution-driven individual with a bubbly personality and familiar with gmail, google spreadsheets and scheduling software, we want to hear from you!

The Role: As our Dispatch/Receptionist, you'll be the warm and friendly first point of contact for our customers. Your daily tasks will vary from answering incoming customer calls and requests with professionalism, patience and grace - to providing enthusiastic, front-line, exceptional customer service while efficiently scheduling customers for various energy programs across the state. You'll also be responsible for managing and coordinating multiple team schedules, suggesting upsell services that benefit customers and amiably offering helpful solutions when needed. Additionally, you'll be setting up home estimate visits - ensuring that all job leads are tracked and followed up on, and monitoring customer reviews and satisfaction surveys to help us continuously improve our services. In between customer calls, you'll also handle a variety of administrative tasks such as sorting mail and assisting with other office duties.

Our company is dedicated to providing exceptional services to our customers. We value teamwork, clear communication, and the ability to handle even the most challenging situations with a smile. Join us and be a key player in ensuring our customers receive the best service possible.

If you're ready to be the friendly face and voice of our services, have a get-along-with-everyone attitude, are proactive, adept at follow up and follow through, love multitasking, and thrive in an organized, team-oriented environment, we want to meet you! Apply now and help us provide top-notch customer service with a smile!

Responsibilities:

• Answer incoming calls with a friendly demeanor.
• Provide exceptional front-line customer service.
• Efficiently schedule customers for programs across the state.
• Manage schedules for multiple teams.
• Attempt upsells and coordinate home estimate visits.
• Track and follow up on job leads.
• Monitor customer reviews and satisfaction surveys.
• Handle administrative tasks, including mail sorting.
• Utilize a computer for gmail, scheduling and google spreadsheet software

Qualifications:

• Experience with google office systems and a quick learner.
• Strong interpersonal skills and a friendly, bubbly personality.
• Ability to multitask efficiently and excel at time management
• Positive, patient communication style with a solution-driven mindset.
• Detail-oriented with experience coordinating schedules and utilizing spreadsheets.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person