Meritage Homes is looking for a New Home Warranty Associate who will:
- Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
- On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
- Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
- Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
- Manage customer expectations during the construction process through the homeowner orientation.
- Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
- Manage assigned warranty claims in organized and methodical manner.
- Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
- Manage warranty reports to assure prompt-professional service to our homeowners.
- Interact with customers and interpret warranty claims vs. Meritage warranty manual.
- A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
- At least three (3) years of construction experience with some supervisory or project oversight experience preferred.
- Advanced training in one or more trades within residential building industry strongly preferred.
- Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
- Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
- Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
- Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.
- A work environment that encourages creativity and innovative ideas from every level
- An organization that lives by its core values everyday
- Team atmosphere where every individual is considered a vital asset
- State of the art technology to provide an optimal working environment
- A competitive pay structure
- Strong benefits
- Flexibility in work-life integration
- Team-oriented environment where all individuals play an integral role in the company
- Opportunity to further your career in a growing national organization
- Maintain a competitive drive to be the best