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Form of workJob Description
As part of the Chalet Customer Care team, you’ll represent Chalet by providing a positive, clear, and responsive experience through a wide scope of customer touch points i.e., phone, email, text, chat, website or social media. The nature of typical inquires include: product availability, purchase over the phone/email, order status, scheduling planting/delivery, event registration, loyalty program account updates, landscape payment processing, and more.
In addition to day-to-day customer engagement, the success of this position depends on a productive interaction with all facets of Chalet operations. This is a dynamic and fast-paced environment, especially during our peak gardening and year-end holiday seasons.
Responsibilities:
The Quarterback for all virtual interaction with customers: You’ll ensure that every customer is handled in a timely manner, meeting the customers’ needs but exceeding their expectations – either yourself, or by collaborating with other internal team members across all departments.
Operational Excellence: Day-to-day tasks include: Creation of new orders, updating customers on order/landscape project status, updating customer database, taking payments, assisting with store events, inventory lookup, and assisting in scheduling deliveries and plantings.
One Chalet Expert: You’ll be immersed into all Chalet products and service offerings, Chalet loyalty (rewards) program, store events, sales marketing initiatives, advertising campaigns, industry trends, etc.
The ideal candidate will possess the following attributes:
- 2 years of customer-facing experience minimum.
- High computer fluency: You must be fluent and comfortable using several software/platforms at once. Upon onboarding, you’ll be trained on the following software: Aspire, Zendesk, Shopify, Bold, Yotpo, Microsoft Teams, ERP system, etc.
- Engage in cross-functional teamwork to resolve customer issues but also able to execute one call resolutions.
- Fearlessly inquisitive and collaborative.
- Eager to learn our product line, spanning from plants and furniture to pets and wellness.
- Represent the Chalet brand: The ability to convey a smile over the phone. A logical and effective communicator, both verbally and in writing, who can apply the appropriate Chalet brand voice consistently in an effective manner.
- Agile + Calm Attitude: You must be able to multi-task and prioritize multiple issues while maintaining a calm demeanor under pressure. Demonstrate patience and empathy, both externally and internally.
- Contribute to a positive and supportive work environment.
This is a year-round position in our office, not remote. We currently have a part-time flexible position available. Benefits include weekly pay, product discount, paid sick time, 401(k) eligibility (after one year), and additional benefits for full-time employees.
Part Time schedule expectations:
- Busy season consists of 5 days from end of April-June and beginning of November-December.
- Slow season consists of 2.5 – 3 days from January- April and July– October.
- We ask for one weekend day per week as well, as those are our busiest days.
About Chalet:
Chalet is deep-rooted in history as a fourth generation, family-owned, local business serving our community for over 100 years. Today, Chalet is the North Shore’s leading one-stop destination for inspired landscape design, classically fresh products, curated home décor and customer service that creates lifelong connections. Through our award-winning landscape services and retail store located in Wilmette, IL, Chalet is dedicated to helping customers discover fresh, imaginative ways to bring beauty to their home – both indoors and outdoors, elevate their living space and grow a personal connection between design and nature.
