Customer And Employee Support Specialist

Company Summary
Priority Waste (www.prioritywaste.com), headquartered in Clinton Township, Michigan, provides waste hauling services. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. The Company operates out of several facilities, including two transfer stations. Priority Waste maintains a diversified platform providing service to both municipal solid-waste, construction and demolition customers. Through our yellow fleet of residential, roll off, and front load trucks and containers, Priority Waste makes the customer experience our #1 priority.

*
Job Purpose*
In your role as a client Support Specialist you will help facilitate the operations of the waste cycle and work as a liason between customers and drivers. In this role you communicate over the phone, via chat, video, and monitioring techology to ensure efficient service to our customers in residential and commericial lines of business. You will work as team to drive enhancements in both our Customer and driver experience by providing real time logistics support in a dynamic environment.

*
Duties and Responsibilities*
Duties include but are not limited to:

• Compiles carrier and route assignments
• Meet KPI's and required daily logistics activities safely and efficiently
• Tracks, traces, and updates the status of daily waste removal routes
• Successfully conducts and completes all assigned trainings
• Participates in continuous improvement training and assists with training drivers
• Oversees waste storage areas, waste documentation, equipment, and procedures
• Provides additional backup support for drivers and customer service
• Responds to and resolves customer concerns

The successful candidate profile includes:

• Excellent communication and organizational skills
• Prior customer service experience is a must
• Ability to multitask and work in a fast-paced environment
• Available to work until your route is complete
• Strong computer skill, including working knowledge of ERP systems
• Ability to make decisions and problem solve
• Drives a culture of Do It Safe, Do It Right the First Time
• Ability to work with minimal supervision and collaborate within a team as needed

At Priority Waste, there are fundamental qualities that we look for in all our employees:

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person