Customer Advocate

Full Time Customer Service Advocate

The ideal candidate for this multi-tasking customer service position needs to demonstrate strong communication skills, professionalism, and computer proficiency. All-encompassing training will be provided.

**Part-time positions available as well**

Job Description:

• Basic understanding of third party insurance billing
• Interaction with customers to advise on orders placed on their behalf and to confirm all patient demographic information.
• Verify insurance eligibility and benefits for customers

• Obtains verbal/written authorization for medical treatment from appropriate sources
• Acquires clinical information needed for order processing or reimbursement and assures customer qualifies under Insurance guidelines
• Communicates any financial responsibilities and/or additional information necessary to process the order received
• Provides information on equipment, supplies and services

Qualifications:

• Customer Service Experience (1-2 years)
• Excellent written and verbal communication skills
• Insurance verification knowledge preferred but NOT required
• Ability to prioritize and multitask
• Bilingual capabilities admired but not required

Additional Information:

Hours: Monday – Friday 8:30 am – 5:00 pm

Benefits:

• Competitive salary offered
• Health Benefits
• 401k offered
• PTO
• Positive work environment

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person