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SalaryCustomer Account Specialist I
Company Overview:
Join the dynamic team at Transport Enterprise Leasing, LLC (TEL), a thriving company with two decades of success. Our headquarters are nestled in the scenic Lookout Valley area of Chattanooga, TN, and we also operate an equipment reconditioning center in Greenfield, IN. As a finance company, TEL is dedicated to supporting hardworking transportation professionals, providing a range of services for both fleet owners and owner-operators. Our commitment to world-class customer service sets us apart. Explore our journey and services at www.tel360.com. Partner with TEL for a rewarding career in a rapidly growing industry!
Position Purpose:
The Customer Account Specialist I is responsible for providing world class service and support to all Division 10 and 90 customers through effective communication, detailed documentation, and extensive knowledge of TEL products and services. As a liaison between TEL and the customer, the Customer Account Specialist I is tasked with promptly resolving customer issues while maintaining positive rapport.
Position Responsibilities:
- Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance effectiveness of providing world class service and support.
- Effectively collaborate in a team environment to promptly resolve Customer Support Cases.
- Work closely with the Fleet Leasing Operations Team to ensure clear communication with customers through the life cycle of the lease from onboarding to lease maturity.
- Assist with all requested administrative processes and customer service functions of the division.
- Build and develop close, long-term relationships with customers through effective account management and high-level customer service.
- Work closely with Business Development Executives to expedite deal closure and implementation by gathering necessary details/documentation and capturing these activities in Salesforce.
- Excellent working knowledge of all TEL products and services available with ability to speak at length about the TEL Advantage.
- Promptly resolve internal and external inquiries daily through various mediums of electronic communication or by phone.
- Attend interdepartmental meetings to discuss organizational changes and have the ability to adapt to enhanced workflows.
- Ensure all relevant customer data is current in Salesforce through regularly scheduled communications.
- Be a resource for Division 10 and 90 Sales team members to enhance the customer experience.
Knowledge, Skills, and Abilities:
- High School diploma or equivalent, required.
- Bachelor’s degree or equivalent experience in a customer service role, preferred.
- Work experience that demonstrates increasing levels of responsibility, required.
- Salesforce experience, preferred.
- Leasing or transportation industry experience, preferred.
- Excellent working knowledge of TEL’s Fleet Leasing products and services.
- Have positive, high energy and desire to work hard to accomplish goals.
- Effective listener with excellent verbal and written communication skills.
- Strong mathematical skills for understanding pricing models and calculating percentages and lease rates.
- Strong problem-solving skills to promptly resolve customer needs or complaints.
- Excellent customer service and interpersonal skills for dealing with the varying needs of different customer types.
- Strong analytical skills for reviewing customer data.
- Solid team player with the ability to work with others to source solutions and provide an outstanding customer experience.
- Coachable with desire to learn and expand skill set.
- Proficient with Microsoft 365 products to include Excel, Outlook, and Word.
- Excellent organizational skills with strong attention to detail.
Work Environment:
- General office setting
- Extended periods of sitting required
Wage:
$23 - $26 per hour based on experience
Benefits:
- 100% employer paid medical and dental (single and family coverage) premiums through BlueCross BlueShield of TN.
- HSA with $800 annual employer contribution
- Voluntary Life, Short- and Long-Term Disability
- 8-week paid family leave
- Paid time off
- 11 Holidays (including birthday and floating holiday)
- Paid day off on Veterans Day for Veterans
- 401(k) with up to 4% employer match
- Profit Sharing (some exclusions apply)
- Retirement Pay Program
- Years of Service Cash Incentive
- Smart Dollar financial wellness program
