The Customer Account Representative manages Customer Accounts through the processing of new referrals, ongoing follow up, report management, and customer service. Assists in the identification and recruitment of qualified on-site assessors.
- Process new referrals from customers by referring to appropriate field subcontractors
- Manage progress of subcontractor assignments and ensure work is completed in a timely manner
- Provide telephonic follow ups as needed on active clients.
- Provide telephonic customer service to account and field calls pertaining to other accounts.
- Monitor active clients within account and ensure that high quality service is delivered.
- Retrieve, file and communicate medical information for accounts as needed
- Receive and respond to customer inquiries in a prompt and courteous manner.
- Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked
- Use appropriate resources to ensure accurate information
- Recognize and communicate problems/issues immediately for rapid resolution
- Uphold confidentiality standards as defined by LTS and HIPAA
- Participate in Quality Improvement activities
- Attend staff meetings, educational programs as directed
- Duties as assigned by manager
- College degree preferred
- Adequate typing and transcription skills
- Computer literacy
- Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation
- Knowledge of medical terminology preferred
- Customer service awareness
- Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position